Writing an email that gets a reply

Answer B

"The subject line is usually the most important part of an email." A is built from "it should be short", which is advice about the subject line, not a claim about its length compared with the rest. C reverses what is said: the receiver reads it first.

Answer A

"This does not provide enough information." The reason is given in the same sentence as the problem, which is usual: when a speaker criticises something, the next clause is normally the answer.

Answer B

"The opening of an email depends on things like how formal the relationship is." A is the trap: "Good Morning" and "Good Afternoon" are read out as example openings a moment later, so a student listening for words rather than for the claim hears time of day.

Answer C

"If you are sending the email to someone you do not know and it is a formal situation." A describes the next case the speaker gives — "Dear Mister Brown" — and B describes the one before it. All three situations are named; only one carries this opening.

Answer A

"The most important information should come first." B half-matches a real instruction — introduce yourself if the person does not know you — but "in detail" contradicts "in as few words as possible". One word turns a true statement false.

Answer B

"This makes your email clear to your receiver and saves them time." C is true of the talk as a whole — it ends by promising more responses — but it is not the reason given for this piece of advice. Match the reason to the claim it was attached to.

Answer B

"This is useful because it saves time when you are writing." A is assembled from the sentence just before, which says the ending should tell the receiver where you work and what you do — true of a closing, but not what the speaker says the signature does for you.

Answer A

"It is usually one or two words." The examples that follow — Kind regards, Best, Thank you — confirm it. When a speaker gives a rule and then examples, the examples are your check on whether you heard the rule correctly.