Reading
- 5 reading texts
Three sections. 40 questions. 60 minutes. Suggested timing: 15, 20 and 25 minutes.
Section 1, questions 1 to 14
ASea View Studio One room with a kitchen area, sleeps two. Balcony facing the water. Available all year. AED 350 per night, minimum two nights. No pets. Cleaning is included once per stay; additional cleaning costs AED 80.
BGarden Apartment Two bedrooms, sleeps four, on the ground floor with a private garden. Small dogs are welcome at no extra charge. AED 520 per night, minimum three nights. Closed for renovation during August.
CFamily Suite Three bedrooms, sleeps six, on the fourth floor. Includes a washing machine and a dishwasher. AED 690 per night, minimum two nights. A cot is available on request. Parking for one car is included; a second space costs AED 40 per night.
DRooftop Loft Open-plan, sleeps two, with a private roof terrace. Not suitable for young children because of the open staircase. AED 480 per night, minimum four nights. Breakfast is included every morning.
Questions 1 to 7. Write the correct letter, A, B, C or D. You may use any letter more than once.
1. Which apartment includes a meal?
2. Which apartment is not available for part of the year?
3. Which apartment allows animals?
4. Which apartment has the longest minimum stay?
5. Which apartment is unsuitable for small children?
6. Which apartment charges extra for a second parking space?
7. Which apartment provides equipment for washing clothes?
The community bus is a free minibus service run by volunteers for residents who find it difficult to use ordinary public transport. It operates from Sunday to Thursday and follows two routes: the blue route, which serves the hospital and the main market, and the green route, which serves the shopping centre and the coastal park.
The service is intended for people over 65, people with a disability, and anyone accompanying them. You do not need to prove your eligibility, but you do need to register once before your first journey. Registration takes about ten minutes and can be completed at the community centre or over the telephone.
Buses do not run to a fixed timetable. Instead, you telephone the office between 8am and 11am on the working day before you wish to travel, and a driver will agree a collection time with you. Bookings cannot be made more than one week in advance, and cannot be made on the same day, because the routes are planned the previous evening.
There is no charge for the journey, although passengers who wish to make a donation may do so. The bus can carry one wheelchair, so please say when you book if you will need that space. Drivers are able to help passengers to and from the door of the vehicle but are not permitted to enter your home or to carry shopping.
If you need to cancel, please call the office as early as possible. Passengers who fail to appear three times without telling us may be asked to re-register before using the service again.
Questions 8 to 14. Do the following statements agree with the information in the text? Write TRUE, FALSE or NOT GIVEN.
8. The service operates seven days a week.
9. Passengers must show a document proving that they are eligible.
10. Bookings must be made the day before travel.
11. A journey can be booked two weeks in advance.
12. The bus can carry more than one wheelchair at a time.
13. Drivers are allowed to help passengers to the door of the vehicle.
14. Most passengers make a donation for their journey.
Section 2, questions 15 to 27
All new employees attend a three-day induction during their first fortnight. The programme is the same for every department, except that staff joining the workshop also complete a half-day practical safety session on the afternoon of day three.
Day one covers the history of the company, the staff handbook, and an introduction to the computer systems. You will be issued with a temporary password, which you must change within 24 hours. Day two covers customer service standards and includes a role-play exercise. Day three covers health and safety, followed by a tour of the site.
Attendance at all three days is compulsory. If you are unable to attend because of illness, you must complete the missed day at the next available induction, which normally runs monthly. Employees who have not completed the induction within three months cannot be confirmed in post at the end of their probation period.
The induction is held in the training room on the second floor of Building B. Lunch is provided on all three days, and there is a break of fifteen minutes in each half of the day. Please bring a form of photographic identification on the first morning so that your staff card can be produced. Parking permits are issued at the end of day one, not before, so on your first day please use the visitor spaces near the main gate.
Questions 15 to 21. Complete the sentences below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER from the passage for each answer.
15. The induction lasts .................. days.
16. Only staff joining the .................. attend an extra safety session.
17. The temporary password must be changed within .................. .
18. Day two includes a .................. exercise.
19. A missed day must be made up at the next induction, which usually takes place .................. .
20. Staff who have not finished the induction within .................. cannot pass their probation.
21. New employees should bring .................. on the first morning.
Heat illness develops gradually and is usually preventable. The earliest signs are thirst, tiredness and a headache. At this stage the worker should move to a shaded area, drink water and rest. If symptoms progress to dizziness, muscle cramps or nausea, the worker must stop work completely and a supervisor must be informed. Confusion, a lack of sweating, or unconsciousness are signs of a medical emergency and require an ambulance.
Drinking water is the most effective single measure, but the pattern matters as much as the quantity. Small amounts taken regularly, roughly a cup every twenty minutes, are absorbed far better than a litre taken at a break. Drinks containing large amounts of sugar are less effective than water, and drinks containing caffeine increase fluid loss.
Acclimatisation is often overlooked. A worker who has not worked in heat for a week, whether because of leave, illness or a period indoors, loses much of their adaptation and should build back up over four to seven days. New workers and returning workers account for a disproportionate share of heat-related incidents, which is why supervisors are required to identify them at the start of each shift.
Clothing should be light in colour, loose, and made of a fabric that allows air to pass through. Protective equipment that cannot be removed for safety reasons should be planned around by shortening the time spent in direct sun rather than by removing the equipment.
Questions 22 to 27. Do the following statements agree with the information in the text? Write TRUE, FALSE or NOT GIVEN.
22. A headache may be one of the first signs of heat illness.
23. A worker with muscle cramps should continue working in the shade.
24. Drinking a large quantity of water at one time is the best method.
25. Sugary drinks are more effective than water.
26. A worker who has been on leave for a week has lost some heat adaptation.
27. Supervisors receive annual training in recognising heat illness.
Section 3, questions 28 to 40
AFor four decades, the economics of repair moved in one direction. As manufacturing costs fell and labour costs rose, the point at which fixing something became more expensive than replacing it moved steadily closer. By the early 2000s, a television that failed after five years was almost always thrown away, and the repair trades that had once occupied a shop on every high street had largely disappeared. This was not a failure of skill. It was arithmetic.
BThe arithmetic has now started to shift again, for three unrelated reasons. The first is regulatory. Several governments have introduced rules obliging manufacturers to make spare parts available for a fixed number of years after a product goes on sale, and to supply repair information to independent workshops rather than only to their own service network. The second is the price of materials, which has made the metals inside a discarded appliance worth recovering. The third, and least predictable, is cultural: repairing something has acquired a status it did not have in 1995.
CThe community repair movement grew out of that cultural change rather than out of policy. The first repair cafés, where volunteers help people mend their own belongings for free, opened in the Netherlands in 2009. There are now thousands worldwide. Their published data is revealing: across a large sample of events, roughly six in ten items brought in were successfully repaired, and the single most common reason for failure was not lack of skill but lack of an available part.
DThat statistic explains why campaigners have concentrated on legislation rather than on training. A volunteer with forty years of experience cannot fit a component that the manufacturer does not sell. Where parts have been made available, repair rates in the same workshops have risen sharply. Where products are sealed with adhesive rather than screws, or where a replacement battery is priced at eighty per cent of the cost of a new device, no amount of enthusiasm compensates.
ECommercial repair has responded more slowly, and for understandable reasons. A repair business earns its money from labour, which is taxed and paid by the hour, while a retailer earns from goods, which benefit from scale. A workshop that can charge only what the customer thinks a repair is worth, rather than what the hour actually costs, cannot pay a skilled technician. Several countries have experimented with reducing the tax rate on repair services, and the early evidence from those experiments is modestly encouraging: in one case, the number of registered repair businesses rose by around fifteen per cent over four years.
FNone of this suggests a return to the repair economy of the 1960s, and the more careful campaigners do not claim otherwise. Modern products are more complex, more integrated, and in many cases genuinely safer when handled by a trained technician. The realistic goal is narrower: to make repair the obvious first option for the categories where it makes sense, and to stop designing products in ways that rule it out from the beginning.
Questions 28 to 32. The passage has six paragraphs, A to F. Choose the correct heading for each paragraph from the list below.
28. Paragraph B ..............
29. Paragraph C ..............
30. Paragraph D ..............
31. Paragraph E ..............
32. Paragraph F ..............
List of headings
i Why repair almost disappeared
ii Why running a repair business is financially hard
iii A movement that began with volunteers
iv Three forces pushing in the opposite direction
v The training shortage in the trades
vi Why parts matter more than skill
vii A modest and specific ambition
viii The environmental cost of new appliances
Questions 33 to 37. Do the following statements agree with the information in the text? Write TRUE, FALSE or NOT GIVEN.
33. Repair shops declined because workers lost the necessary skills.
34. Some governments now require manufacturers to supply repair information to independent workshops.
35. The first repair cafés opened in 2009 in Germany.
36. Repair cafés now operate in more than fifty countries.
37. Repair rates rose in workshops once spare parts became available.
Questions 38 to 40. Complete the sentences. Write NO MORE THAN THREE WORDS AND/OR A NUMBER from the passage for each answer.
38. At repair café events, the commonest reason a repair failed was the absence of an available .................. .
39. In one country, cutting the tax on repair services was followed by a rise of about .................. in the number of registered repair businesses.
40. The writer accepts that modern products are often genuinely .................. when handled by a trained technician.




